Solved! Xhorse Condor XC-Mini Plus Error “Cut Fail, 38"

 

Condor XC-Mini Plus “Cut Fail, 38 (Error Code=38)” Solution

Issue:

Condor XC-Mini Plus, I can decode a key but cannot cut a key. The cutter will not spin. I get message on screen “Cut Fail, 38 (Error Code=38)”.

Then he did Stepper motor test and send us results as our technical support required.

 

How to do Stepper motor test?

On Homepage, select

Self Test>>Stepper motor test

Select respectively “X” “Y” “Z” “Main-axis” to test motors.

Given the result of not-working main-axis motor, the possible reasons could be on firmware or the power board.

Here comes the Solution:

1)Re-update firmware, make sure firmware gets the latest version.

2)Take apart the Condor Mini key cutting machine to test the power board.

Note: If you don’t know how to do, do not risk and ask professionals for help.

If method 1 doesn’t work, we need to take apart the machine.

Unplug&plug all cables on the power board once and watch the indicator change.

Feedback: Red light is on solid, not flashing. Find a black wire loose, press it back into plug and machine works.

 

 

https://www.xhorsevvdi.com/service/how-to-fix-xhorse-condor-xc-mini-plus-error-code38.html

How to solve Xhorse Condor Mini stuck after Changing PowerBoard problem

 

The other day we’ve talked about the update error of Condor XC-Mini Plus that it cannot boot or be identified by the Upgrade Kit, also including how to check the power board. If you meet the similar problem, go check:

http://blog.xhorsevvdi.com/fix-xhorse-mini-condor-update-error/

 

Recently we receive his feedback that he still cannot update the device after replacing the power board, and the problem is the device and the Upgrade Kit got stuck when updating.

Xhorsevvdi technical support asks for his serial number (SN) and CONDOR MINI’s homepage picture for analysis and gave the
Solutions:
1.Close all anti-virus software and system firewall.
Enter “Windows Security” interface.
Press “Virus & threat protection” and “Manage settings”.
Turn off all options.




Note: Always remember that turn off all anti-virus programs when it comes to the update and installation of Xhorse software.

2.Re-install drivers and reboot the computer or try another computer.

Last we also receive the message that the customer’s device can be identified and update successfully.

 

https://www.xhorsevvdi.com/service/solution-to-xhorse-condor-mini-stuck.html